new core values for business

How To Gather And Refine Your Business’s Core Values

The core values of a small business are the characteristics that make it stand out from its competitors. These attributes…

managing business and employees black friday

A Quick Guide For Managing Your Business and Employees During Black Friday

Have you heard of Black Friday? This American shopping tradition takes place the day after Thanksgiving. This year, it’s on…

Receptionist Job Description blog post

7 Reasons Why Your Receptionist Job Description Isn’t Producing The Right Talent

Do you find that you’re not recruiting the right talent? As hard as you work to find the best receptionists,…

all-star customer service team

5 Key Factors That Make An All-Star Customer Service Team

Did you know that 73% of customers end a relationship with a company because of bad service? More than any…

customer relationships

5 Ways to Create & Build Better Customer Relationships Today

For growing businesses, there are a few crucial areas to take care of: creating excellent products or services, managing the…

poor recruitment process

How To Save Your Failing Business From a Poor Recruitment Process

A business’ greatest asset is its employees. They reflect the potential of a company and make or break its relationships…

Bike Shop Marketing

9 Marketing Campaigns To Try At Your Bike Shop This Autumn

Autumn is an important time for a cycle shop. With winter around the corner, shops need to take advantage of…

loyal customers tea room

8 Ways To Create Loyal Customers At Your Tea Room

Tea rooms are a longstanding British tradition that bring people together to relax and chat over an afternoon pot of…

Holiday Request Form UK

A Quick Guide to Building and Managing a Holiday Request Form

A 2014 study from Glassdoor found that the average UK employee only uses 77% of their annual leave. Although that…

employee benefits successful business

Why Employee Benefits Are Necessary For A Successful Business

Did you know that three out of five American workers would rather spend a night in jail than live without…

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How to Get Employees to Care About Learning and Development

Learning and development is an essential part of building a successful team. Through training and coaching, a company’s management can…

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8 Low-Cost Marketing Strategies to Boost Small Business Growth

Everyone wants new customers, bigger profit margins, and more success. But small businesses and startups need to make this kind…

friends talking about experience with company

25 Powerful Ways To Increase Your Word-of-mouth Marketing

Have you ever received an amazing restaurant recommendation from a good friend? How likely were you to take it? According…

Good looking young male cashier standing at the checkout counter and greeting customers with a smile

25 Customer Engagement Ideas That Are Essential For Your Small Business

Did you know that emotionally engaged customers are 10x more likely to stick with your company in the long term?…

customer experience

How To Improve & Manage The Customer Experience At Your Small Business

The customer experience begins from the very first moment someone learns about your business. Whether it’s online, from a friend,…